Refund policy

River’s Corner Return and Refund Policy

We want customers to have clear information about returns, damaged orders, and refunds. Please review the terms below before requesting a return.

30-Day Return Window

You may request a return for an eligible physical product within 30 days after the order is delivered.

To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. It should include its original packaging, tags, accessories, and documentation when applicable. Proof of purchase is required.

Starting a Return

To request a return, email info@riverscorner.com with your name, order number, the item you wish to return, and the reason for the request.

If the return is approved, we will provide return instructions and the appropriate return address. Return locations may vary depending on the product and fulfillment partner.

Items sent back without prior authorization may not be accepted. Do not mail returns to the River’s Corner business mailing address unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact info@riverscorner.com within 15 days of delivery.

Include your order number, a description of the problem, and clear photographs of the item and packaging when possible. We will review the information and work with you on an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Digital downloads after the files have been accessed or downloaded

  • Personalized or customized products

  • Gift cards

  • Items marked final sale

  • Products that have been used, worn, washed, altered, or damaged after delivery

  • Items that cannot be resold for health or hygiene reasons once opened or used

If you are uncertain whether an item is eligible, contact us before returning it.

Return Shipping

Customers are generally responsible for return-shipping costs for returns based on preference, fit, or change of mind. Original shipping charges are not refundable.

If we confirm that an item arrived damaged, defective, or incorrect, River’s Corner will provide instructions for the appropriate resolution and cover reasonable return-shipping costs when a return is required.

Exchanges

To request an exchange, contact info@riverscorner.com. Exchange options depend on product availability. In some cases, the quickest option may be to return the eligible item and place a new order.

Refunds

We will notify you after the approved return has been received and inspected. If the refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after approval for your bank or credit-card company to process and post the refund. Processing times vary by financial institution.

If more than 15 business days have passed since we approved your refund, contact info@riverscorner.com.

Questions

For questions about returns or refunds, contact:

River’s Corner
Operated by Papas Warehouse, Inc.
Email: info@riverscorner.com
Mailing address: 515 Avenida Vaquero #366, San Clemente, CA 92672, United States

Please do not send returns to the mailing address without receiving return authorization and instructions.